Versand
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to Postal service issues, Holidays ie Christmas or high volume orders there is a possibility of potential delays.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over 100 CHF
|
Shipping option |
Estimated delivery time |
Price |
|
Swiss A-Post |
1-2 business days |
15 CHF |
|
Swiss B-Post |
1-3 business days |
7 CHF |
|
Swiss B-Post (for orders over 100 CHF) |
X to X business days |
Free |
In-store pickup
You can skip the shipping fees with free local pickup at Kalchengasse 1, 8302, Kloten, Switzerland when in-store pickup is avialable After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12:00-19:00 on Tuesday-Thursday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following: EU Countries, Canada, USA, Australia
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Swiss Post |
8 -20 business days |
$X |
|
|
X to X business days |
$X |
|
Option 3 |
X to X business days |
$X |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Treasures Switzerland is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at treasures.switzerland@mail.ch with your name and order number, and we will look into it for you.
We DO NOT ship to PO BOXES
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at treasures.switzerland@mail.ch with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at treasures.switzerland@mail.ch
*We are not responsible for lost or stolen packages